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Feedback, questions and complaints

Send us your questions, suggestions, feedback or complaints by selecting the most suitable option below:

Transport services

Fares and bookings

Websites and apps

All other enquiries

Report a safety or security concern

Unattended Bags or antisocial behaviour should be reported to staff if available or by calling 131 500 or in emergency situations dial 000.

Reports for national security concerns should be reported to the National Security Hotline on 1800 123 400.

Report a pothole or damaged road

If you have concerns about a pothole in your area, the best way to report it is to submit your information via the Customer Feedback form.

If the road is managed by council, Transport for NSW will pass the information on to the relevant teams so they can assess the damage.