Visit us
Please note
You can top up your Opal card, find a timetable and plan your trip online or using the Opal Travel app without needing to visit the Transport Customer Service Centres.
If you require assistance from us, please observe new physical distancing measures at our Transport Customer Service Centres to help protect the wellbeing of our customers and our staff.
Sydney CBD
There are a number of different locations where you can get help with planning a trip, getting an Opal card and other transport enquiries.
- Monday to Saturday: 8am to 6pm
- Sundays and public holidays: 9am to 5pm
Located on the Grand Concourse at Central Station, the Customer Service Centre can help with trip planning for all public transport in NSW.
You can get an unregistered Adult or Child Opal card, or top up your existing Opal card.
However, the Transport Customer Service Centres at Central and Circular Quay do not accept cash payments.
This is a COVIDSafe location.
The Customer Service Centre is temporarily closed.
- Monday to Saturday: 8am to 6pm
- Sundays and public holidays: 9am to 5pm
Located opposite Wharf 5 at Circular Quay on Alfred Street, the Customer Service Centre can help with trip planning for all public transport in NSW.
You can get an unregistered Adult or Child Opal card or top-up your existing Opal card.
However, the Transport Customer Service Centres at Central and Circular Quay do not accept cash payments.
This is a COVIDSafe location.
Information offices provide train information and timetables.
| Station info office | Location | Opening hours |
|---|---|---|
| Town Hall Station | Main concourse, near Queen Victoria Building exit | Monday to Saturday: 9am to 5pm |
Staffed offices at train stations can provide train information and timetables.
If you don't have an Opal card or use contactless payments, you will need to purchase an Opal single trip ticket from Opal top up and single trip ticket machines located at most train stations. Unless you require child fares, in most cases using a contactless payment will be cheaper than using an Opal single ticket.
Find out how you can get an Opal card and the locations of Opal single trip ticket machines.