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Extra support for hidden disabilities

Some disabilities are hard to see. Be seen with a Sunflower

If you or someone you care for has a hidden disability like autism, dementia, or anxiety, using public transport can be difficult.

When you wear the Hidden Disabilities Sunflower, Sydney Trains, NSW TrainLink and Sydney Metro customer service staff will know that you or the person you care for has a hidden disability.

Our staff are trained to recognise the sunflower and will be ready to provide extra support including:

  • Ensuring enough time to get on and off train services
  • Help navigating through busy train stations
  • Support during disruptions and travel changes
  • Help finding quiet spaces as needed

Resources

Download the Travelling on Sydney Trains: Visual Story (pdf 4.8MB) and the Sydney Metro Visual Story (pdf 3.0MB) to help prepare you for your next train trip. We worked with Autism Spectrum Australia to make it. 

Watch the video below to find out more about the Hidden Disabilities Sunflower.

Check out the official Hidden Disabilities on Instagram, Facebook or LinkedIn.

Get a Sunflower lanyard

We are pleased to offer Sunflower lanyards free of charge to those who need them. If you require additional merchandise, such as an ID card or wallet, these can be purchased from the Hidden Disabilities Sunflower store.  

To order a lanyard delivered to your home address, email sunflower@transport.nsw.gov.au and include the below information. Please note we can only deliver to NSW addresses and have a limit of 1 per person. 

  • Full name
  • Unit and/or street number
  • Street name
  • Suburb
  • Postcode 

Pick-up a lanyard from the following stations on your next journey.

Greater Sydney

  • Blacktown – Main Concourse, Station Duty Managers Office 
  • Broadmeadow – Concourse, Station Office
  • Campbelltown – Concourse, Station Office 
  • Central – Grand Concourse, Station Office, next to main barriers 
  • Chatswood – Station Duty Manager’s office, please speak to Customer Service Attendant on the concourse
  • Epping – Main Concourse, please speak to Customer Service Attendant at the gate barrier
  • Gosford – Concourse, Station Office
  • Hornsby – Platform 4, Station Duty Managers Office - door 100 
  • Hurstville – Concourse, Station Office, located next to Sharetea
  • Katoomba – Station Office, collection window inside waiting room
  • Lithgow – Station Office
  • Liverpool – Main Concourse, Station Duty Managers Office 
  • Newcastle Interchange – Concierge desk
  • Parramatta – Western Concourse, Station Duty Manager’s office adjacent to Westfields
  • Penrith – Platform 1/2, Station Duty Managers Office 
  • Redfern – Main Concourse, Station Office, next to platform 6 lift 
  • Revesby – Station office, Main Concourse
  • Sutherland – Platform 1, Station Duty Manager’s office
  • Town Hall – Concourse Exit 2, Station Office 
  • Wollongong – Platform 2, Station Office
  • Woy Woy – Concourse, Station Office
  • Wynyard – Station Office, Concourse exit 1 

Regional NSW

  • Albury – Travel Centre Office
  • Armidale – Station Booking Office
  • Canberra – Travel Centre Office
  • Casino – Ticket Office
  • Coffs Harbour – Station Booking Office
  • Dubbo – Travel Centre Office
  • Grafton – Station Booking Office
  • Kempsey – Station Booking Office
  • Moree – Station Booking Office
  • Picton – Platform 2, Station Office, Collection window inside waiting room
  • Tamworth – Station Booking Office
  • Taree – Station Booking Office
  • Wagga Wagga – Travel Centre Office

We value your feedback

Tell us about your experience with the Hidden Disabilities Sunflower while travelling with us:

Sydney and Intercity trains feedback form 

Regional trains feedback form.