Your rights and responsibilities in a taxi or hire vehicle

As a taxi customer you:

• have the right to decide on the route you’d like to take
• must pay the correct fare, including tolls and charges that apply
• must be able to see the fare calculation device and the driver's identity document
• must wear a seat belt at all times
• must not smoke in the taxi
• must not soil or damage the vehicle
• must not use offensive language or act in an offensive way, or intentionally interfere with the comfort or safety of others
• may refuse multiple hiring
• should not ask the driver to stop when it is illegal or unsafe to do so
• may ask the driver to provide you with a copy of the taxi fare structure

Your taxi driver:

• can refuse to take you if you are likely to cause a nuisance or annoyance, or you eat, drink or smoke or they are satisfied you are unable to pay the estimated fare
• must not tout or solicit a fare
• must be neat, clean, tidy, courteous and helpful
• if you dirty the taxi, you may be charged a cleaning up fee up to $120
• must know and obey all traffic laws
• must not smoke in the vehicle
• must not behave in an offensive manner or interfere with the safety of their passengers
• must not permit any person to ride in the vehicle without the consent of the hirer
• must not refuse to carry an assistance animal or an assistance animal in training
• if driving a wheelchair accessible taxi that is available for hire, must accept hiring for a person using a wheelchair in preference to a hiring person not in a wheelchair

As a hire vehicle customer you:

• have the right to decide on the route you’d like to take
• must be given a fare estimate from the service provider and accept the estimate before the commencement of the journey
• must pay the final fare. 
• must wear a seat belt at all times
• must not smoke in the hire vehicle
• must not soil or damage the vehicle
• must not use offensive language, act in an offensive way or intentionally interfere with the comfort or safety of others
• should not ask the driver to stop when it is illegal or unsafe to do so

Your hire vehicle driver:

• can refuse to take you if you are likely to cause a nuisance or annoyance, or you eat, drink or smoke 
• can direct you to leave the vehicle if there is a likely breach of the road rules
• must not tout or solicit a fare
• must know and obey all traffic laws
• must not smoke in the vehicle
• must not behave in an offensive manner or interfere with the safety of their passengers
• must not permit any person to ride in the vehicle without the consent of the hirer
• must not refuse to carry an assistance animal or an assistance animal in training
• if driving a wheelchair accessible hire vehicle that is available for hire, must accept hiring for a person using a wheelchair in preference to a hiring person not in a wheelchair